A customer has a PDF document with embedded highlight annotations. While these appear when the document is loaded into PrizmDoc, the highlighted portions are 100% opaque. This is currently a known behavior. While it's understood that there is a feature that most modern browsers have not implemented to support it just yet, this idea request is to develop an alternative method to render the SVG highlighter to be more comparable with all browsers.
Original incident: IN-135389
Thank you.
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This feature request has been implemented in PrizmDoc version 13.4 and higher.
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Dear Accusoft, We would like to acknowledge that we have received your request "Request to enhance the way the SVG highlighter is rendered status has changed to Shipped"��and ticket #7420 has been created.
An EDT support��representative will be reviewing your request and will send you a personal response��(usually within 4 hours).��When raising a support ticket, providing the following information will reduce the time required for the support team to resolve your issue. Please include this information with all new tickets raised:
Identify what you are doing that is causing the issue
Give a full step by step explanation and as much information as possible so we can try to replicate the problem
Provide the browser and version being used
Provide the Case name and number
Provide the version of EDT and supporting components, such as SQL, Windows, etc.
Provide sample files and/or screenshots of what is��occurring
Provide a description of what you expect / desire to happen
Tell us what you are trying to achieve (sometimes there may be an immediately available alternative while we resolve the issue behind the scenes)
Let us know if you have a deadline, and when that deadline is
Identify if anything has changed
Is this something that was working before but just stopped working?��
What has changed since it worked (EDT upgrades, service packs or patches to the operating system or components, architecture changes)?��
Does the issue only occur for a particular user?��
Gather and provide supporting information
Versions of EDT 5.0 and later
Screenshots of the error and/or erroneous results
Elmah logs record erroneous web page calls and are stored in "C:\inetpub\Toolbox\EDT\Elmah_Log" of the web server by default
Any EDT application logs in C:\eDiscovery\Logs of the systems in the environment
SQL Server records authentication and other errors in the operating system Application Event log and in a file located in "C:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\Log" or similar depending on the SQL Server installation
To view the status of the ticket or add comments, please visit: https://support.discoveredt.com/helpdesk/tickets/7420 Thank you for your patience. Sincerely,
EDT Support
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