why - Conversion of emails can't be performed with accuracy unless attachments are accounted for.
who - NetCompany -
Details are on SRFA-308
Account - 400114437. Opps pendng 66K but this would be new / in addition to. I've asked MP to update and create an opp.
how - detect MSG files that have attachments and process supported formats to target format. If attachments are not supported, alert or fail elegantly so user / developer can manually remove attachments, for example if ZIP files, and reprocess.