Product Ideas

As a developer, I would like to get response details when a font is not found when converting to PDF

A customer is using Content Conversion Services to convert Office documents to PDF. For cases where a font is not found and PrizmDoc substitutes it during the conversion, the customer would like to have a mention of that in the returned response. To my understanding, PrizmDoc will provide this information in the logs, however. Currently, only cases where a font is missing in a header/footer or a watermark are reported in a response.

Having this ability will allow developers information that they could use to help obtain the right fonts for their system.

  • Howard Means
  • Feb 4 2021
  • Will not implement
  • Mar 1, 2021

    Admin response

    The engineering analysis on this request has completed. The engineering and on-going support costs to implement this feature exceeds the ROI at this time. However, others can review and add their comments and votes for future consideration.

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  • Fung Cheung commented
    19 Feb, 2021 01:10am

    We know that "font not found" is rare, but we would like to know about it when it happens. Since we currently get about 5~10 million files per month, even if it only happens 0.01% of the time it still affects ~500 users per month.

  • Fung Cheung commented
    6 Feb, 2021 10:02pm

    Yes we would like to request for this feature, thanks!